Privacy Policy | Nebuwi - AI Solutions for Business Optimization

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information

When you register for our services, contact us, or fill out forms on our website, we may collect personal information such as:

Your name and contact information (email address, phone number)
Company name and position
Billing information (for paid services)
Communication preferences

1.2 Usage Data

We automatically collect information about your interaction with our services, including:

IP address and browser information
Pages visited and time spent on our website
Features used within our AI solutions
Device information and operating system
Referring websites and search terms

1.3 Business Data

When using our AI solutions for business optimization, you may provide business data such as:

Operational metrics and performance data
Process information and workflows
Customer information (anonymized where possible)
Financial data related to business operations

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

To provide and maintain our AI solutions and services
To process and analyze your business data to provide insights and recommendations
To customize and personalize your experience with our services
To respond to your inquiries and provide customer support

2.2 Service Improvement

To analyze usage patterns and improve our AI algorithms
To develop new features and services based on customer needs
To troubleshoot technical issues and optimize performance
To conduct research and development for future innovations

2.3 Communication

To send you important notices about our services
To provide updates about new features or offerings
To respond to your comments and questions
To send marketing communications (with your consent)

2.4 Legal Compliance

To comply with applicable laws and regulations in Canada
To protect our rights, privacy, safety, and property
To detect and prevent fraudulent activities
To enforce our terms and conditions

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy:

3.1 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as:

Cloud hosting and data storage providers
Payment processing services
Email and communication platforms
Analytics and data processing services

These service providers are obligated to protect your information and are not permitted to use it for any other purpose.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

4.1 Technical Safeguards

Encryption of data in transit and at rest using industry-standard protocols
Secure authentication and access controls
Regular security assessments and vulnerability testing
Secure data centers with restricted physical access
Regular backups and disaster recovery procedures

4.2 Organizational Measures

Employee training on data protection practices
Strict confidentiality agreements with employees and contractors
Limiting access to personal information on a need-to-know basis
Regular reviews of our privacy and security practices
Compliance with Canadian privacy laws including PIPEDA

Despite these measures, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Under Canadian privacy laws, you have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections to any inaccuracies. To make such a request, please contact us using the information provided at the end of this Privacy Policy.

5.2 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent may affect our ability to provide certain services to you.

5.3 Data Portability

In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another service provider where technically feasible.

5.4 Objection and Restriction

You have the right to object to the processing of your personal information in certain circumstances, particularly where we are processing it for direct marketing purposes. You also have the right to request the restriction of processing in certain situations.

5.5 Deletion

You have the right to request the deletion of your personal information in certain circumstances, such as where the information is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing.

6. International Data Transfers

As a Canadian company, we primarily store and process your information within Canada. However, we may transfer your information to other countries where our service providers operate. When we make such transfers, we ensure appropriate safeguards are in place to protect your information, including:

Standard contractual clauses approved by Canadian authorities
Compliance with internationally recognized frameworks such as the Privacy Shield
Ensuring recipients are bound by obligations to provide adequate protection

If you would like more information about the safeguards in place for international data transfers, please contact us using the information provided at the end of this Privacy Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods vary depending on the type of information and the purpose for which it was collected:

7.1 Account Information

We retain your account information for as long as your account remains active with us. If you close your account, we will retain your information for a reasonable period to comply with our legal obligations, resolve disputes, and enforce our agreements.

7.2 Business Data

Business data processed through our AI solutions is retained according to your preferences and our service agreements. You may request deletion of this data at any time, subject to our contractual obligations and legal requirements.

7.3 Usage and Analytics Data

Usage and analytics data is typically retained for a period of 24 months, after which it is either anonymized or deleted, unless we are required to retain it for longer to comply with legal obligations.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to provide our services. For detailed information about the types of cookies we use, their purposes, and your choices regarding cookies, please refer to our Cookie Policy.

8.1 Types of Cookies We Use

Essential cookies: Necessary for the website to function properly
Performance cookies: Collect information about how visitors use our website
Functional cookies: Allow the website to remember choices you make
Targeting cookies: Used to deliver advertising relevant to you and your interests

8.2 Managing Cookies

You can manage your cookie preferences through our cookie banner or through your browser settings. However, disabling certain cookies may affect the functionality of our website and services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this Privacy Policy and take any other steps required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes to this Privacy Policy will be communicated to you through prominent notices on our website or by direct communication.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Nebuwi Privacy Team
100 Queen Street West
Toronto, ON M5H 2N2
Canada

Email: privacy@nebuwi-kekuhu.pics
Phone: +1 (416) 555-0198

We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.